Terms & Conditions and Service Agreement
By accessing and using the DiToW website and platform, you agree to be bound by these Terms & Conditions. If you do not agree to these terms, you must not use this website or service.
You agree to use this website and platform only for lawful purposes and in a way that does not infringe upon the rights of others or restrict their use and enjoyment of the website. Prohibited behaviour includes:
You are responsible for maintaining the confidentiality of your account credentials and password. You agree to notify DiToW immediately of any unauthorised use of your account. DiToW is not liable for any losses resulting from unauthorised access to your account.
DiToW respects your privacy and is committed to protecting your personal data. Our use of your information is governed by our Privacy Policy and applicable data protection laws, including GDPR. By using our platform, you consent to the collection and processing of personal data as described in our Privacy Policy.
All content on the DiToW website and platform — including text, graphics, logos, images, software, and data — is the property of DiToW or its content suppliers and is protected by international copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, or transmit this content without our prior written permission.
To the maximum extent permitted by law, DiToW shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of or inability to use the website or platform, including but not limited to damages for loss of data, loss of profits, or business interruption.
The DiToW website may contain links to third-party websites. DiToW is not responsible for the content, accuracy, or practices of these external sites. Your use of third-party websites is entirely at your own risk and subject to their terms and conditions.
The website and platform are provided on an "as-is" basis without warranties of any kind. DiToW disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.
DiToW reserves the right to suspend or terminate your access to the website or platform at any time, without notice, for violation of these terms or for any reason at its sole discretion.
These Terms & Conditions are governed by and construed in accordance with the laws of the Grand Duchy of Luxembourg, without regard to its conflict of laws principles. Any dispute arising out of or relating to these terms shall be subject to the exclusive jurisdiction of the courts of Luxembourg.
All personal data stored and processed by the DiToW platform is handled in accordance with Regulation (EU) 2016/679 (GDPR). Data subjects may exercise their rights of access, rectification, erasure, portability, and objection by contacting info@ditow.eu. Data is retained only for the duration required by law or for the performance of services under the Agreement.
By subscribing to DiToW services, you (the "Customer") agree to be bound by the following terms and conditions (the "Agreement").
The duration of this Agreement shall be specified in writing at the time of conclusion. The Agreement automatically renews for an equal term unless either party provides written notice of termination at least 30 days before the end of the current term.
DiToW grants the Customer a non-exclusive, non-transferable license to use the Platform in accordance with this Agreement. The Platform is cloud-hosted (managed by DiToW) and is supplied as such, as specified in writing.
The Customer agrees to use the Platform only for lawful operational purposes consistent with its own business activities. The Customer is responsible for ensuring compliance with all applicable laws and regulations in its jurisdiction.
DiToW commits to providing access to the Platform with reasonable uptime and support for standard features and functionality. Technical support is available during business hours via email to support@ditow.eu.
DiToW commits to providing regular updates and improvements to the Platform. Updates include new features, security patches, and performance optimisations to ensure the Platform remains current and secure.
DiToW commits to maintaining regular automated backups and a disaster recovery plan.
The Platform includes comprehensive reporting and analytics functionality to help the Customer track, analyse, and optimise operational performance.
Subscription charges are based on the number of Users and the Subscription Plan selected, as specified in writing at the time of conclusion. Charges will be invoiced monthly, quarterly, or annually as agreed.
If the Customer exceeds the agreed number of Users or requires a higher Subscription Plan, DiToW will notify the Customer and applicable additional fees will apply for the remainder of the term.
All fees are exclusive of applicable taxes (VAT, sales tax, etc.). The Customer is responsible for paying all taxes associated with the subscription.
The Customer agrees to:
DiToW acknowledges that the Platform may contain personal data for which the Customer is the data controller. DiToW will process this data only as instructed by the Customer and in compliance with applicable data protection legislation, including GDPR.
DiToW commits to:
Each party agrees to maintain the confidentiality of the other party's sensitive information and to use such information only for the purposes of performing services under this Agreement.
Either party may terminate this Agreement with 30 days' written notice. If the Customer fails to pay invoices within 30 days of the due date, DiToW may suspend service access and may terminate the Agreement after providing 7 days' additional notice.
DiToW warrants that:
Except as expressly stated above, the Platform is provided "as-is" without any other warranties. DiToW does not warrant that the Platform will be error-free, uninterrupted, or suitable for any particular purpose. The Customer is solely responsible for determining whether the Platform meets its requirements.
To the maximum extent permitted by law, neither party's total liability arising from this Agreement shall exceed the fees paid by the Customer in the 12 months preceding the claim. Neither party shall be liable for indirect, incidental, special, or consequential damages, including loss of profits or data.
This Agreement is governed by the laws of the Grand Duchy of Luxembourg. Both parties submit to the exclusive jurisdiction of the courts of Luxembourg for any disputes arising from this Agreement.
This Agreement constitutes the entire agreement between the parties regarding the subject matter and supersedes all prior negotiations, representations, and agreements.
DiToW may amend these terms upon 30 days' written notice. Continued use of the Platform constitutes acceptance of amended terms.
If any provision of this Agreement is invalid or unenforceable, the remaining provisions shall continue in full force and effect.
Last Updated: June 22, 2026